DESIGNER TUNIC—Sofia Gracia

DISCOUNTED PRODUCTS

ALL CLOTHES ON THE SITE ARE NOT AVAILABLE AND ARE MADE AFTER AN ORDER IS PLACED.

During PROMOTION CAMPAIGNS, "GALINEL" offers the opportunity to purchase CLOTHES WITH DISCOUNTED PRICES. To do this, you need to choose a product with the exact size (PLEASE PAY SPECIAL ATTENTION TO THE SIZE CHART AND THE DESCRIPTION TO IT) from the "GALINEL" ONLINE platform.

ALL CORRECTIONS ARE PAID and are carried out WITHIN 15 DAYS, and the COURIER SERVICE IN BOTH DIRECTIONS IS AT THE CUSTOMER'S EXPENSE.

SIZES 52-56 ARE NOT OFFERED AT A DISCOUNTED PRICE AND CAN ONLY BE PURCHASED AT THE REGULAR PRICE!

1. HOW TO ORDER

1.1. CLOTHES

Click on the product of your choice and select the desired size. After you have finished adding the selected products, click on the "ORDER" link in the lower right corner or "CART" at the top of the website for final confirmation of the order. Fill in the address form and send.

By sending an order, you agree to these terms and conditions with the force of a contract. Our terms of order, payments and delivery time are in accordance with the terms specified in the Consumer Protection Act.

COURIER COSTS are for the CUSTOMER'S ACCOUNT.

1.2. LUXURY VOUCHER on PAPER MEDIA

You have the UNIQUE CHANCE to make a STYLISH GIFT by choosing a LUXURY VOUCHER WITH A UNIQUE CODE on PAPER MEDIA or VIRTUAL ONE.

A LOVED ONE, at a value of your choice, will have the opportunity to make THEIR CHOICE from our products within ONE YEAR FROM THE DATE OF PURCHASE OF THE VOUCHER.

Choose the amount you wish to give from the topic: VOUCHERS. Fill in the blanks and choose a payment method.

At the ADDRESS you specify or ON REQUEST (at a courier office) you will receive a STYLISH VOUCHER in a LUXURY ENVELOPE with a SPECIAL CODE.

The person for whom the voucher is intended must select a product from the ONLINE platform of "GALINEL", enter the received code in the "VOUCHER" field and confirm the code with the button: "APPLY", immediately before finalizing their order. THE CODE CAN ALSO BE USED IN THE PHYSICAL STORE OF OUR BRAND at the address:
Plovdiv - 4000
Raiko Daskalov, 52

In case the amount of the voucher is less than that of the selected product, we will send the shipment WITH A PAYMENT FOR THE REMAINING AMOUNT.

THE COURIER SERVICE is FOR OUR ACCOUNT.

2. PRODUCT CORRECTION

ALL CORRECTIONS ARE PAID and are performed WITHIN 15 DAYS, and the COURIER SERVICE IN BOTH DIRECTIONS IS AT THE CUSTOMER'S EXPENSE.

For instructions, contact us by phone: 0888 63 63 83.
Address for receiving clothes for correction:
Plovdiv - 4000
"Raiko Daskalov", 52.

The returned shipment must be accompanied by a BRIEF DESCRIPTION of the CORRECTION that needs to be made.

2.1. PRODUCT CORRECTION ordered with delivery abroad

Unfortunately, WE DO NOT SUPPORT CORRECTIONS of our products with delivery outside of Bulgaria.

3. SIZE SELECTION

ALL CLOTHES ON THE SITE ARE NOT AVAILABLE AND ARE MADE AFTER PLACEMENT OF AN ORDER.

All standard sizes are made for HEIGHT: 165/168 cm. In case your height is different from the indicated, please indicate this using the button: “SPECIAL REQUIREMENTS”.

Pay special attention to the button: SIZE CHART (anatomical ones). When choosing a STANDARD SIZE from 40-48 inclusive - THE CLOTHES can be returned and EXCHANGED FOR ANOTHER SIZE OR ANOTHER CLOTHES MODEL.

THE COURIER SERVICE FOR EXCHANGES IS AT THE CUSTOMER'S EXPENSE.

In case the CLOTHING is returned for CORRECTION, THE SERVICE IS PAID and can be performed WITHIN 15 DAYS from the moment of receipt of the shipment.

THE COURIER SERVICE FOR CORRECTION IS AT THE CUSTOMER'S EXPENSE.

When choosing sizes: 50, 52, 54, 56, THE PRODUCT CANNOT BE REPLACED WITH ANOTHER SIZE at GALINEL.

Products with sizes 52-56, due to the greater consumption of material, have a higher price compared to other sizes, and the amount by which the price increases depends on the type of product!

It is of EXTREME IMPORTANCE for us that you choose the RIGHT SIZE, so in case of hesitation or need of advice, we will be happy to help you by phone: 0888 63 63 83.

4. TYPES OF PAYMENTS

4.1. PAYMENT BY CASH ON DELIVERY BY POSTAL MONEY TRANSFER

When selecting "PAYMENT BY CASH ON DELIVERY BY POSTAL MONEY TRANSFER", the customer should pay the value of the selected product to the courier at the time of delivery. This method is only available for delivery to certain countries.

4.2. PAYMENT BY BANK TRANSFER

When selecting "PAYMENT BY BANK TRANSFER", from the drop-down menu, all necessary data for bank transfer will be provided.
The order processing begins after confirmation of payment.

4.3. PAYMENT BY PAYPAL OR CARD

When selecting "PAYMENT BY PAYPAL OR CARD", on the next page, you can choose to pay via a PAYPAL account or via a credit/debit card, using the PAYPAL system without the need for a PAYPAL account or registration.

5. DELIVERY

5.1. DELIVERY in Bulgaria

"GALINEL" delivers all shipments with a courier company - LICENSED POSTAL OPERATOR. For the BEST PRICE OF THE COURIER SERVICE, we recommend DELIVERY TO A COURIER'S OFFICE (UP TO REQUEST).

COURIER COSTS are at the CUSTOMER'S EXPENSE.

On the day of receiving the shipment, you will be notified by SMS from the courier.
In case you wish to receive the order with the "SHIPMENT INSPECTION" option, please inform the courier who delivers the shipment. He will contact us and we will approve the desired INSPECTION or TEST. In case of REFUSAL on your part to receive the ordered products - THE COURIER SERVICE in both directions WILL BE AT YOUR EXPENSE.

5.2. DELIVERY abroad

Please use the ENGLISH VERSION of our website.

THE COURIER SERVICE COST for all supported COUNTRIES is 20 Euro.

Before sending the shipment, the customer must pay BY BANK TRANSFER THE PRICE OF THE SELECTED PRODUCT, along with the courier delivery.

On the day of sending the shipment, you will be notified by SMS from us.

6. DELIVERY TIME

6.1. DELIVERY TIME in Bulgaria

STANDARD DELIVERY TIME - approximately 15 WORKING DAYS from the moment of receipt of your order depending on our LOAD OF ORDERS.

FIXED DELIVERY DAY - THE SERVICE IS PAID. In case you choose this option, the system will INCREASE the value of each selected product by 20%, and WE OBLIGATE TO DELIVER THE ORDER on the day you specified.

6.2. DELIVERY TIME abroad

STANDARD DELIVERY TIME - approximately 7-10 WORKING DAYS from the DAY OF RECEIVING PAYMENT.

7. PRODUCT EXCHANGE

When choosing STANDARD SIZE - 40-48 - the product CAN BE RETURNED and EXCHANGED for ANOTHER SIZE or a NEW PRODUCT CAN BE CHOSEN.

THE COURIER SERVICE FOR EXCHANGE IS AT THE CUSTOMER'S EXPENSE.

To exchange a PRODUCT, CONTACT US WITHIN 48 HOURS of receiving the shipment.

Contact number: 0888 63 63 83.

When choosing sizes: 50, 52, 54, 56, THE PRODUCT CANNOT BE EXCHANGED WITH ANOTHER SIZE at GALINEL.

8. RETURNING A PRODUCT

ALL CLOTHES ON THE SITE ARE NOT AVAILABLE AND ARE MADE AFTER PLACEMENT OF AN INDIVIDUAL ORDER.

In case the products you have selected in size 40-48 DO NOT MEET YOUR EXPECTATIONS, you do not want adjustments or an exchange for another product, you can return them, and IN EXCHANGE YOU WILL RECEIVE A VOUCHER FOR THE VALUE OF THE PRODUCTS, WHICH YOU CAN USE WITHIN ONE YEAR FROM THE DATE OF RETURN.

Contact us by phone: 0888 63 63 83 and receive ADDITIONAL INSTRUCTIONS from our colleagues.

For sizes: 50, 52, 54, 56, THE PRODUCT CANNOT BE RETURNED to GALINEL.

THE COURIER SERVICE FOR RETURNS IS AT THE CUSTOMER'S EXPENSE.

IMPORTANT!!! In case of a FIXED DELIVERY DAY, the amount charged additionally is NOT REFUNDABLE!

9. GUARANTEE

A claim for obvious defects is submitted within 24 HOURS after purchasing the goods.

Claims for goods purchased from the site are also accepted at the following address:
Plovdiv - 4000
"Raiko Daskalov", 52
+359 888 63 63 83

Please STRICTLY follow the INSTRUCTIONS FOR USE of each garment /found on the inside of the garment/. To guarantee a "long life" of the garments we create, our team recommends DELICATE WASHING, HAND WASHING, as well as DRY CLEANING.

This policy describes how we process the information provided by the visitors of this website. We shall use your personal data only with your permission in order to ensure better quality of our services.

The user hereby expressly agrees that the personal data he/she provides shall be gathered, stored, processed and used by the Trader and/or its authorized agent/s, including but not limited to courier services, banks, etc.

The gathering, storage and processing of personal data shall be carried out to perform the sale contract from a distance and to deliver the ordered product.

To be able to deliver the product you have requested and to document the sale, we should be provided with some information about your personal details: your delivery address, your telephone number to confirm the order and to keep contact with you, your name to write in and sign the sale contract, your email, etc.

We SHALL NOT ask for your personal ID number or ID card number or anything similar. We have no right to make and we do not make any anonymous sales because we are required to keep accounting documentation for the payments we receive.

Your personal data will not be disclosed to any third party, except for purpose of delivering the purchased products or except to persons expressly authorized or empowered by you.

The user may request at any time and receive information on whether and how his/her personal data have been processed and used.

Upon your written request, we can provide you with information about your personal data that we have stored and also to correct or delete them.

We strictly observe the Personal Data Protection Act. We shall never provide your personal data to any third party unless we have your express consent to do so and most of all we shall never sell these data or disclose them in any form whatsoever.

We are giving you the opportunity to provide us with certain limited information about yourself and how to contact you. This information will be stored in our data base so that we could reply to possible enquiries and ship your purchased products to the specified delivery address.

Some sections of our website use cookies, which enable us to monitor the preferences of our visitors, so that we could make corrections in our Internet site. Cookies are not viruses. They are not any threat to you personally or to your computer. Cookies are identifiers that we transfer to the hard disc of your computer, which helps our servers identify your computer every time that you revisit our site thus facilitating your navigation and allowing you to take maximum pleasure in reviewing our site.

The Help menu found in the tool bar of most browsers show how your computer will accepts or reject new cookies or how you will be notified when a new cookie is received. Every time you visit this site our servers will automatically record and analyze technical data. These data include your IP address assigned to you by your Internet service provider, information about the Internet browser that you are using, about the Internet site which directed you to ours, and also the date and time of each visit. These data are anonymous and cannot be linked to a particular person. We use these data to analyze which sections of our website create greater interest for you so that we could improve the contents and make our website even more interesting and easy for use to the customer.

This policy is part of the terms and conditions for using this website and being such it should be applied and interpreted in accordance with Bulgarian law.

We advise parents or custodians to teach their children how to provide safely and responsibly personal data in Internet. Underage persons should not be allowed to provide their personal data without the permission of their parents or custodians.

This website may contain links to other suppliers who may not be applying this declaration of confidentiality and personal data protection.

Any and all amendments in our personal data protection policy shall be published on this page.